Privacy policy

PRIMEDEALS.CA operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide customers with a curated shopping experience. PRIMEDEALS.CA is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

“Personal information” refers to information that identifies, relates to, or can reasonably be linked to you. It does not include information that has been anonymized or de-identified.

Depending on how you interact with our Services and where you reside, we may collect the following categories of personal information:

Contact details such as name, billing address, shipping address, phone number, and email address
Financial information such as payment card details, transaction data, and payment confirmations
Account information including login credentials, preferences, and settings
Transaction information including products viewed, added to cart, purchased, returned, or exchanged
Communications including messages sent to customer support
Device information such as IP address, browser type, and device identifiers
Usage information regarding how you interact with the Services

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you when you create an account, place an order, or contact us
Automatically through cookies and similar technologies when you use the Services
From service providers who support our operations
From partners or third-party platforms

How We Use Your Personal Information

We may use personal information to:

Provide, operate, and improve the Services
Process payments and fulfill orders
Manage accounts and customer preferences
Communicate with you regarding orders, support, or updates
Send marketing or promotional communications (you may opt out at any time)
Detect fraud, ensure security, and protect our business
Comply with legal obligations and enforce our policies

How We Disclose Personal Information

We may share your personal information in the following circumstances:

With Shopify, payment processors, fulfillment partners, shipping providers, analytics services, and customer support tools
With marketing and advertising partners in accordance with applicable law
When you direct or consent to such disclosure
With affiliates or in connection with a business transaction
To comply with legal obligations or protect rights and safety

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information to provide and improve the Services. Information you submit may be processed in countries outside your own.

Shopify may use your information to provide enhanced features such as personalized advertising. In such cases, Shopify is responsible for processing that data. To learn more, visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. Your use of third-party platforms is at your own risk.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention

No method of transmission or storage is 100% secure. We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on your location, you may have rights to:

Access your personal information
Request deletion or correction
Request data portability
Opt out of targeted advertising or marketing communications

You may exercise these rights by contacting us using the information below. We may verify your identity before processing requests.

Complaints

If you have concerns about how we handle personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred and processed outside your country of residence. Where required, we rely on recognized legal transfer mechanisms.